REFUND AND RETURN POLICY

TICKETS FOR NKDT PERFORMANCES CAN BE PURCHASED AT THE THEATRE BOX OFFICE OR VIA E-MAIL.

The theatre box office is open daily from 10.30 – 19.00, Laisvės al. 71, tel. +370 37 224 064. Intermission 15.30 – 16.00.

For invoicing, please contact the accounting office by email: buhalterija@dramosteatras.lt by the 7th of the following month.

For groups of 10 or more, bookings are accepted by phone +370 37 224 064 (at the usual city rates) or by e-mail kasa@dramosteatras.lt.

For groups of 10 or more Ticket bookings are only confirmed after the payment of the order, which must be made no later than 20 (twenty) calendar days prior to the Event date. If the payment is not made by the indicated time, the booking is canceled, and the Tickets are not reserved for a longer period. The Theatre does not make Ticket Reservations when the Reservation is made 19(nineteen) calendar days or less before the Event date. In this case, Purchases must be made on the Website or at the Box-office.

TICKET REFUNDS IN THE EVENT OF A NO-SHOW:

Tickets can only be exchanged or returned if the Event has not taken place and the service purchased has not been provided, or if the scheduled date of the Event has changed. In cases where returns are applicable, returns of Tickets are made on the Website and/or at the Box-office after the Purchaser has filled in a special refund form provided by the Service Provider and returned it, together with the requested documents, within the time limit specified by the Service Provider.

The Purchaser must contact the Service Provider within the specified active refund period from the date on which the NKDT announces the refunds of Tickets. Returns shall be made by the Service Provider within 14 (fourteen) calendar days from the date of receipt of the correctly filled-in form.

A Purchaser, who has purchased the Ticket at the Box-office, must provide the Service Provider with a cash register receipt or other proof of purchase when making returns.

REQUEST FORM FOR REFUND OF TICKETS

Gift card

It's the best gift ever! All you need to know is the amount you want to give and the person can choose the performance. The gift card can be exchanged for tickets at the box office and on the internet, the balance can be kept for your next shopping trip and the shortfall can be paid in advance.

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